May 6, 2009

Boss cakap

"Recently, increasing numbers of scholars have argued that Emotional Intelligence (EI) is a core variable that affects the performance of leaders and teams.

Harvard Business Review says EI plays a far greater role than IQ in determining leaders' and organizations' success. One can’t do much to improve IQ but can boost EI by understanding which skills define it.

A person who has good Emotional Intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humour to build rapport in tense situations. This “clarity” in thinking and “composure” in stressful and chaotic situations is what separates top performers from weak performers in the workplace

ok boss, got it!

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